THANK YOU FOR SHOPPING AT COZYCAVEPETS.COM
We are committed to providing you with quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please follow our refund and return policy.
Return Eligibility
Returned items must meet the following conditions:
The item must be in its original condition, unused, and in its original packaging.
You must initiate the return process within 15 days of receiving the item.
Customized items are not eligible for return unless they are defective or damaged.
How to Initiate a Return
To initiate a return, please follow these steps:
Please contact our customer service team to request return authorization.
Please provide your order number, details of the item you wish to return, and the reason for the return.
You will receive return instructions.
Return Shipping Costs
Unless the return is due to our error (e.g., wrong item sent, defective item), the customer is responsible for return shipping costs.
We recommend using a trackable logistics service or purchasing shipping insurance for items exceeding a certain value, as we cannot guarantee that your item will be returned.
Refund Processing
After receiving and inspecting your returned goods, we will notify you whether your refund request has been approved.
If approved, your refund will be processed within 10 business days and automatically credited to your original payment account. Please note that refund arrival time may vary depending on your bank or credit card issuer.
Exchanges
If you wish to exchange for a different size or color, please reorder the desired item following the same return process.
Damaged or Defective Goods
If you receive damaged or defective goods, please contact us within 7 days of receiving your order. We may request photos of the damaged area for our records. We will assist you in resolving the issue, including replacing the item or providing a full refund.
Non-Returnable Items
The following items are non-returnable:
Discounted items (unless defective).
Gift cards.
Items with obvious signs of wear.
Contact Us
If you have any questions or need assistance with returns, please contact our customer service team:
Email:odditycache@cozycavepets.com
Phone:
Address:
Thank you for choosing us! We greatly appreciate your patronage and will do our utmost to ensure you are satisfied with our products.