WELCOME TO COZYCAVEPETS
What types of pet beds do you offer?
We offer a variety of styles to meet the needs of pets of different sizes. Please visit our website for product descriptions and specific sizes and recommendations for small, medium, and large pets.
Can my pet beds be machine washed?
Yes! Our pet bed covers are removable and easy to machine wash. We recommend washing in cold water and air drying to maintain the shape and quality of the covers.
What is your shipping policy?
We offer domestic and international shipping within Mexico. Orders within Mexico typically take 5 business days to arrive, while international orders take 21 business days. Please visit our “Shipping Information” page for more details.
Can I track my order?
Yes! You will receive a confirmation email with a tracking number after your order ships. You can use this number to track your package until it arrives.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards. You can choose your preferred payment method at checkout.
What is your return policy?
If you are not completely satisfied with your purchase, you can return it within 15 days of receipt, provided the item is in its original condition and packaging. Please see our refund and return policy for more details.
What should I do if my pet bed arrives damaged or defective?
If your pet bed arrives damaged or defective, please contact us within 7 days of receiving your order. We may ask you to provide photos of the damage and will assist you in resolving the issue, including replacement or refund.
Do you offer international shipping?
Yes, we offer international shipping, covering multiple countries. Delivery time and costs will vary depending on the destination. Please check our “Shipping Information” page for more details.
How do I care for my pet bed?
To keep your pet bed clean and fresh, we recommend washing the removable cover regularly and spot cleaning stains with mild soapy water. Avoid using harsh chemicals that may damage the materials.
Do your products come with a warranty?
We are confident in the quality of our products. If you encounter any problems while using your pet bed, please contact us. We are happy to assist you. Specific warranty terms may apply; we recommend you review our terms and conditions for more information.
How to contact customer service?
For any questions or assistance, please feel free to contact our customer service team:
Email:odditycache@cozycavepets.com
Phone:
Thank you for visiting! We are dedicated to helping you find the perfect pet bed for your beloved pet.